Refund and Cancellation Policy

Effective date: 18 March 2025. Last updated: 15 October 2026.

Our cakes are handcrafted and made to order, so we follow the policy below to keep things fair for you and our team. By placing an order you agree to it.

1. Cancellations

• Within 12 hours of booking: full refund.
• After 12 hours of booking: no refund, as preparation may already have started.
• Same day and express orders (delivery within 12 hours) cannot be cancelled or modified once confirmed.
• Wedding and large custom cakes are non refundable after confirmation. In an emergency we may offer partial store credit, at management’s discretion.

2. When refunds apply

• Incorrect order received (wrong flavour, size or customisation).
• Severe damage during our delivery, reported immediately with clear photos.
• Cancellation within the allowed time.

All refund requests must be made within 24 hours of delivery or pickup.

3. When refunds do not apply

• Personal taste preferences.
• Slight variations in handcrafted design or decoration.
• Damage after delivery or pickup (melting, mishandling, improper storage).
• Incorrect delivery details given by the customer, or refusal of delivery.
• No show for pickup orders.
• Last minute event cancellations.

4. Advance payments

Orders paid with a 50% advance follow the same rules. The balance must be paid before the cake is dispatched or handed over at pickup.

5. How refunds are paid

Approved refunds are paid to the original payment method, by UPI or net banking, or as store credit, within 5 to 7 business days of approval.

6. Changes to an order

Changes to flavour, design or size must be requested at least 48 hours before delivery or pickup. Later changes may not be possible.

Contact

Email: bakershome.designcakes@gmail.com
Phone or WhatsApp: +91 74065 55300
77/1, Outer Ring Rd, next to Just Fresh Point, near Reliance Centro and Shell petrol pump, Bellandur, Bengaluru, Karnataka 560103